she accidently removed flip cap from shingrix antigen; This non-serious case was reported by a pharmacist via call center representative and described the occurrence of wrong technique in drug usage process in a female patient who received Herpes zoster (Shingrix) for prophylaxis. On an unknown date, the patient received Shingrix. On an unknown date, an unknown time after receiving Shingrix, the patient experienced wrong technique in drug usage process (Verbatim: she accidently removed flip cap from shingrix antigen). The outcome of the wrong technique in drug usage process was unknown. Additional Information: GSK Receipt Date: 27-DEC-2024 The healthcare professional was the reporter. The reporter stated that she accidently removed flip cap from Shingrix antigen and was unsure when the antigen vial will be used. No further information was known. The adverse event filed after call disconnected. Minimal information obtained to file adverse event.